Iron Mountain is committed to providing an exceptional Customer Experience. One of the most important factors in achieving this goal is listening to you, our customer and incorporating your feedback into our continuous improvement process.
Your participation in our Voice of the Customer survey is already shaping our services and processes. We aim to make it easier for you to do business with us and continually invest in innovative approaches that can make this happen.
Iron Mountain uses Net Promoter Score (NPS) to measure customer satisfaction and loyalty through a survey that asks for a score range between 0 and 10, with 10 being positive. NPS embeds feedback into our processes and promotes a company culture that is truly customer focused.
We have a dedicated Voice of the Customer team that actions your feedback to ensure our service meets your expectations. We also use these insights to drive innovation and improve our service offering.
By capturing a clear view of your experience with us, we can drive service improvement and continue to be industry leaders. Participate in the survey attached to your next work order, and Iron Mountain can make your voice count.
To learn more about our Voice of the Customer Program contact us today.
Participate now in our surveys to make a contribution of a different kind. From 19 September to 19 December, 2018, Iron Mountain pledges to donate $1 to the Cancer Council every time you complete a survey.
Together we can make a positive contribution to the well-being of our families, friends and the broader community. A survey will be attached to your next work order. We need your help to drive this initiative. Remember, every completed survey counts.
Iron Mountain is committed to community involvement. We aim to contribute in a meaningful way to the communities in which we operate.
Everyone knows someone affected by cancer. Cancer Council is the leading cancer charity in Australia, uniting the community, creating hope, providing support and saving lives. Whether it’s helping people today, or being there for those who’ll need us tomorrow, we work across every aspect of cancer and rely on the generosity of community donations to fund our work and help us achieve our vision of a cancer free future. The money you donate will help fund vital cancer research, prevention programs, advocacy and support services for those affected by cancer.